PC Support Specialist / Systems Administrator Specialist

Deadline: 3/18/2019 12:00:00 AM
Position Reference Number: IT010
Salary Range: Gr. 9 /$48,310.09 - $72,465.65
Division-Section-Unit: Administration / Information Technology
Shift: Monday - Friday 8:30AM - 4:00PM
Location: Providence
Assignment(s) Comments:
Limitations: None
Position Covered By Collective Bargaining Union Agreement: No
Name of Bargaining Unit Union:


Responsible for the overall maintenance, support, and troubleshooting of the personal computer (PC) environment, including 1st level support of productivity software.  Will also provide 1st level support for NBC’s telephone communications and Server environment.  Perform first level support and maintenance of PC software: Operating System, MS Exchange, MS Office, Internet Explorer and other universally available products.  Perform first level support and maintenance of PC hardware in accordance with IT guidelines and/or vendor maintenance agreements: replacement of hard drives, network cards, communication devices and other PC architecture.  Manages personal computer leases and rollouts to end users.  Administers help desk system, including assigning requests, ensuring proper configuration, updating of user data, and adherence to IT help desk policies for requests and change orders.  Provide backup support for NBC’s telephone systems, including voicemail and the primary and secondary Servers.

Performs other duties as assigned, within skill and experience capabilities.



EDUCATION: Bachelors degree in computer science or such as may have been gained through experience supplemented by technical training in information technology by accredited Educational institutions, or any combination of education and experience that shall be substantially equivalent to the above education and experience. EXPERIENCE: Minimum 3 years experience in a Microsoft Windows environment encompassing all communication protocols therein; or any combination of education and experience that shall be substantially equivalent to the above education and experience. Physical Demands: Ability to lift and move computer related equipment generally weighing approximately 50 pounds.

Americans with Disabilities Act (ADA) Provisions:

Reasonable Accommodations:
If an applicant is unable to perform any essential job functions because of his/her disability, but can achieve the required results by means of a REASONABLE ACCOMMODATION, then the individual shall not be considered unqualified for the position.

Medical Information:
Successful completion of a pre-placement physical examination and drug screen will be required after a conditional offer of employment has been made. Apply within the application period as shown. The NBC does not assume responsibility for applications sent through the mail. NOTE: The Narragansett Bay Commission union contracts allow a 3 day grace period for its members only.


    The Narragansett Bay Commission
    Human Resources Office
    One Service Road
    Providence, RI 02905
    Fax (401) 461-2242

E-mail hr@narrabay.com. E-mailed resumes must be received in MS Word Format.