PC Support Specialist / Systems Administrator SpecialistDeadline: 3/18/2019 12:00:00 AM Position Reference Number: IT010 Salary Range: Gr. 9 /$48,310.09 - $72,465.65 Division-Section-Unit: Administration / Information Technology Shift: Monday - Friday 8:30AM - 4:00PM Location: Providence Assignment(s) Comments: Limitations: None Position Covered By Collective Bargaining Union Agreement: No Name of Bargaining Unit Union:
Responsible for the overall maintenance, support, and troubleshooting of the personal computer (PC) environment, including 1st level support of productivity software. Will also provide 1st level support for NBC’s telephone communications and Server environment. Perform first level support and maintenance of PC software: Operating System, MS Exchange, MS Office, Internet Explorer and other universally available products. Perform first level support and maintenance of PC hardware in accordance with IT guidelines and/or vendor maintenance agreements: replacement of hard drives, network cards, communication devices and other PC architecture. Manages personal computer leases and rollouts to end users. Administers help desk system, including assigning requests, ensuring proper configuration, updating of user data, and adherence to IT help desk policies for requests and change orders. Provide backup support for NBC’s telephone systems, including voicemail and the primary and secondary Servers.
Performs other duties as assigned, within skill and experience capabilities.