Customer Care Representative - Fiscal ClerkDeadline: 3/21/2023 12:00:00 AM Position Reference Number: CS019 Salary Range: Grade U5 $24.56 - $31.19 Starting salary: $24.56 Division-Section-Unit: Finance/Customer Service Shift: Monday - Friday 8:30 AM - 4:00 PM Location: Providence Assignment(s) Comments: Limitations: None Position Covered By Collective Bargaining Union Agreement: Yes Name of Bargaining Unit Union: Laborers’ International Union Local 1033
The Customer Care Representative-Fiscal Clerk is responsible for administering customer accounts, providing customer service support and performing back-up Fiscal Clerk functions related to customer payments. Answers general customer questions and concerns regarding account status, billings, payments, and other account information. Receives, records, and processes a variety of forms, applications, and documents regarding accounts, statements, requests for information, and other account questions. Prepares forms, documents, and other statements required for account openings and closings. Calculates adjustments, changes, and bills for customer accounts based on operational procedures. Performs data entry in the updating and maintaining of customer accounts and statements. Performs back-up Fiscal Clerk functions such as accepting customer payments, balancing deposits, and preparing bank deposits. During periods of heavy payment volume may also assist with the application of customer payments. Performs other duties of a similar nature or level.