Customer Care Representative - Fiscal Clerk

Deadline: 3/21/2023 12:00:00 AM
Position Reference Number: CS019
Salary Range: Grade U5 $24.56 - $31.19 Starting salary: $24.56
Division-Section-Unit: Finance/Customer Service
Shift: Monday - Friday 8:30 AM - 4:00 PM
Location: Providence
Assignment(s) Comments:
Limitations: None
Position Covered By Collective Bargaining Union Agreement: Yes
Name of Bargaining Unit Union: Laborers’ International Union Local 1033


The Customer Care Representative-Fiscal Clerk is responsible for administering customer accounts, providing customer service support and performing back-up Fiscal Clerk functions related to customer payments. Answers general customer questions and concerns regarding account status, billings, payments, and other account information.  Receives, records, and processes a variety of forms, applications, and documents regarding accounts, statements, requests for information, and other account questions.   Prepares forms, documents, and other statements required for account openings and closings.  Calculates adjustments, changes, and bills for customer accounts based on operational procedures.  Performs data entry in the updating and maintaining of customer accounts and statements. Performs back-up Fiscal Clerk functions such as accepting customer payments, balancing deposits, and preparing bank deposits. During periods of heavy payment volume may also assist with the application of customer payments. Performs other duties of a similar nature or level.





EDUCATION/ EXPERIENCE: High school diploma, or G.E.D.; minimum of three years of complex payment processing experience in a fast paced environment. Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. KNOWLEDGE AND SKILLS: Knowledge of:  Payment processing and banking principles; basic accounting principles; basic mathematical principles; basic customer service principles. NBC requires vaccination against Covid-19 as a condition of employment, as well as continuing employment.

Americans with Disabilities Act (ADA) Provisions:

Reasonable Accommodations:
If an applicant is unable to perform any essential job functions because of his/her disability, but can achieve the required results by means of a REASONABLE ACCOMMODATION, then the individual shall not be considered unqualified for the position.

Medical Information:
Successful completion of a pre-placement physical examination and drug screen will be required after a conditional offer of employment has been made. Apply within the application period as shown. The NBC does not assume responsibility for applications sent through the mail. NOTE: The Narragansett Bay Commission union contracts allow a 3 day grace period for its members only.


    The Narragansett Bay Commission
    Human Resources Office
    One Service Road
    Providence, RI 02905
    Fax (401) 461-2242

E-mail E-mailed resumes must be received in MS Word Format.