Narragansett Bay Commission Limits Public Access in Response to Coronavirus

The Narragansett Bay Commission (NBC) has limited access to its offices to prevent the spread of the coronavirus. Beginning Monday, March 16, 2020, NBC will restrict customer and visitor access to all NBC facilities, including the corporate office at One Service Road, Providence, until further notice.

While the corporate office is closed, customers are encouraged to call Customer Service at (401) 461-8828 or email  Customers may also visit the agency’s website at for on-line bill payment and account management. All transactions except the acceptance of cash payments and site visits can be completed through NBC’s automated phone service or on-line.

During this time, NBC will suspend water service terminations and collection calls arising from non-payment.

NBC is committed to its environmental and public health mission to deliver safe and reliable wastewater collections and treatment service, while protecting the health of its employees and customers.

More information is available from the Centers for Disease Control and the Rhode Island Department of Health.

For additional information about coronavirus and water safety, visit